Following Protocols:
some of you are not following protocols properly. So it leaves me no choice but to do the following: I will NOT fire a reader who does not follow site required protocols- unless they persistently break the rules But i will remove them from visibility on the site -when they are not adhering to all rules The site's success depends on your participation and following all protocols: from proper email format to keeping yahoo chat OPEN when logged onto the site, making sure your room closes properly & especially watching for account abusers- etc etc
TO ALL NEW READERS:
The following are mandatory:
The following are optional:
All USA Resident Readers must furnish us with their Tax ID and mailing info.
Instructions:
Allen C Schneider & Co
350 5th Ave Suite # 4130
NYC, NY 10118
Attn: Rob L- Re: Jayson Lynn.Net
First off- Please remember that in most cases the system will NOT pay you on any chats where the client never made it into your room or where you or the client can not see each other
It also wont pay on ADD LOST TIME ended chats, or on BANNED CLIENT ones either....
However the system sometimes makes errors on doing this
So PART 1 of the Honor System rule goes as follows:
ALWAYS check your balance/history on any chat that lasted less than 3-4mins: If you see or know that the client never made it into your room or you could not see each other or you used ADD LOST TIME or used the BANNING TOOL & YOU ARE STILL BEING PAID FOR THAT SESSION- then you must give back the entire time back to the client- by using the "AFTER THE SESSION ENDED METHOD" (see instructions below)
On some actual successful readings, where you had conversation with the client but which may have lasted less than 3 to 4 mins- you are definitely entitled to be paid...
But on others- NOT!
this is where the HONOR SYSTEM comes into play (by you) If you have any session lasting less than 3-4 mins and you do not receive an NRR from the client- but YOU feel it was not a substantial reading- then you have to give the time back yourself!
Here is one example of an actual recent reading that lasted less than 3mins- in which the reader should have given time back but did not I have removed the reader name for obvious reasons:
(06:32:52 pm) READER: Hi there (06:32:56 pm) READER: How are you? (06:32:56 pm) CLIENT: Hello. (06:33:01 pm) READER: may I have your name and dob (06:33:02 pm) CLIENT: Im great, thanks (06:33:38 pm) READER: thats good to hear (06:34:05 pm) : *** Reader is typing *** (06:34:08 pm) READER: Are you still with me? (06:34:27 pm) The reader has ended the sessionIn the above chat which the client disappeared from- the reader did not go in to double check their balance right afterwards and did not add the time back- they should have done so- because pay was added to the reader balance from this session The reason the reader did not follow the rule:
client returned right away to continue the chat successfully They Reader really should not have earned on this session at all--EVEN IF THE CLIENT RETURNED! Yes I know the Reader spent some time on this session- but nothing was "given" to the client so it can not really be considered a " to be continued" session* hence- time used should not have been paid to the reader for it
*Even though we might agree that it was part of an eventual successful chat between the same reader and client- the system does not know this and only the Reader or I can or should determine the outcome on whether to pay or not for any session with similar outcome... Here is an example of a really short "SUBSTANTIAL" session that the Reader SHOULD be paid for- regardless of whether it was a "continued" session or not:
(06:32:52 pm) READER: Hi there Betty! (06:32:56 pm) READER: How have you been? (06:33:10 pm) CLIENT: Hello. (06:33:20 pm) CLIENT: Im great, thanks (06:34:02 pm) CLIENT: Will Barak call me soon? (06:34:05 pm) : *** Reader is typing *** (06:34:08 pm) READER: Yes! He will- probably tomorrow night- with a surprise! (06:33:02 pm) CLIENT: great.... thanks (06:34:56 pm) READER: Betty?? Still here? (06:35:56 pm) READER: Betty? (06:36:01 pm) The reader has ended the sessionyes! the Reader should be paid for this one: They answered the question- even though the client disappeared at the end... However the Reader needs to then send in a "SHORT SESSION" email to Rose, so she knows to pay on it
Keep in mind...
We go through and delete quite a number of chats like the former one (not the latter) each pay period- Most are where the client did not return or ended up with another reader Chat deletion is eating up our precious time needed to help promote our sites...
So, please remember that it is all of your responsibilities to watch for this kind of occurrence- and act accordingly We trust that all of you will remove pay when its necessary or warranted I need all of you to reply and confirm that you understand the HONOR SYSTEM rule
Clients who are unhappy with any session (for whatever the reason) can request time back directly from you: They send in the NRR form and you will receive it in your email as well as on the top of your acct page/DashBoard. You have 3 options when deciding on how to handle the form:
Your notification will arrive to you 3 ways=email and/or message ctr-- you will also receive notification on your account page Please do not remove the notice until you have actually gone to your HISTORY and given back the time that the client requested- or until we tell you its ok to remove the notice When you open the notice found on your acct page- it allows you to FINISH/DELETE... when you press that option it does NOT add the time back to the client!!!!! You still have to go to HISTORY to add time back Clicking the FINISH option only removes the request from your account page Any Qs- email me
Re: under 3-4mins sessions & lost pay to reader:
As most of you know- we review all sessions lasting less than 3-4mins and we often delete ones that have no pay to the Reader While removing these types of sessions recently- Rose noticed in some cases that the 3mins sessions were continuations of immediately preceding chats- or they were the initial chat that may have failed- to which the client returned almost immediately....
And because when we review the sessions- we really only see the short ones (3mins or less) We do not have the time to search thru other sessions to try to match them up- to see if they were continuations. In which case- if we delete the short session from your pay- we may actually be wrongly cutting your pay- especially if the session was continued or a continuation of another session (on same day- within a few hours) So! going forward, in order that readers do not lose any pay on sessions that were continuations or initial ones leading to longer sessions (that failed)- the rule is:
All readers must email Rose
with a short message stating that:
SUBJECT: "SHORT SESSION" (place in subject line)
Session with______(client) on: _______(date) Session ID#:_______ :
Is a continuation/preceding chat to SESSION #:______ & I wish to get paid for both sessions
If we do not receive an email to this effect and we deem the session to be unwarranted for pay- it will be definitely deleted from your account (no pay on it)
This rule IS TO YOUR BENEFIT- SO PLEASE ADHERE TO IT CAREFULLY If you send Rose an email for "short sessions" and it does not follow the above protocol= she will trash it and not comply
IMPORTANT! WHEN YOU HAVE A FAILED SESSION WHERE ONLY SOME OF YOUR PERTINENT INFO GOT POSTED TO THE CLIENT- PLEASE REMEMBER TO SEND A COPY OF THE TRANSCRIPT TO THE CLIENT AND INVITE THEM BACK IN.
If you are not online for more than 3 days in a row, or less than the 15hrs min requirement- without letting us know ahead of time- your profile will be turned off/removed from visibility on the site until you contact us. E-READING STATUS:
If you are not online for more than 3 days in a row- without letting us know ahead of time, or without de-activating your E-Reading status yourself: your E-reading capability will be turned off- PERMANENTLY! So here is how this rule works: Plan on being offline for more than 3 days in a row?- or circumstance finds you in that situation- you MUST NOTIFY Jayson ASAP via Skype, email or phone: 1 800 337 8465
If you receive a warning in your room: 2nd account abuser, or you get the email warning first and then that client enters your room:
You must ban them right away Do not put them on hold to ask me what to do, do not log them out without banning them I can always un-ban a client if need be
Don't hesitate to Ban any client WHEN IN DOUBT....the client will contact me or cust srvc if they dont know why they have been banned Again, I can always un-ban any client if need be
The only time you should NOT ban is if the DOB is off SLIGHTLY (in which case you should tell the client to contact us to fix the problem)
Please remember to use the ADD LOST TIME feature under these circumstances:
When client never makes it into your room If a client tells you that they can not see your typing If a client tells you they are unhappy with your session- please do not continue the session! BUT!= They must let you know within the first 5-7mins of the chat: If they let you know at any point after that- please tell them to contact support and log them out normally- using END SESSION When you feel you are not connecting to the client "psychically"- ALWAYS USE ADD LOST TIME Please do not use the ADD LOST TIME when kicking out underagers, G.B.s, 2nd account abusers- etc. Always use the BAN tool on those types
NOTE! If a NEW client leaves the chat, right after their free time has ended- Please try to end the chat properly Please do not just X out of the room -- you MUST hit END SESSION- otherwise it will mess up invoicing and transcripts
Do NOT use the pause timer button more than 1x during a single chat session- unless absolutely necessary- its not stable enough in our current chat… (It will work fine in our new chat) If you feel you want to give time back for shuffling cards or thinking out your answer to the client- then please ADD THE TIME BACK (small amounts of time) AFTER THE SESSION HAS ENDED (HONOR/NRR system)
Please use STANDBY to greet the client at onset of the session - this is fine... but some of you do not check to see if you turned it off during the chat ONE READER IN PARTICULAR DID NOT TURN IT OFF DURING MORE THAN 7 SESSIONS- THIS COST BOTH THE READER & THE SITE $$$$-
check to make sure your timer is working and ticking away properly/ check to make sure STAND BY is OFF when you actually turn it off! It will state as such in the room!
I discovered that many of you keep typing away- and to do not check to see if your client is really there On many chats- I have seen that only the reader is doing all the conversing (to thin air) for more than 2-3mins
THIS IS BAD! And I made a rule about this months ago: Here it is again:
RULE: ALWAYS ASK IF YOUR CLIENT IS SEEING YOUR POSTINGS- ASK THIS AFTER AT LEAST 45seconds to a minute, or 3-5 postings from you- if you do not see your clients responding at all but NO NEED TO ASK IF YOU KNOW/SEE THEY ARE THERE ALWAYS REVIEW YOUR SESSIONS (check transcripts shortly after a session has ended- at the end of the night is a good time) If you see that the client was not responding- and you were posting pertinent info to them (2mins or more) then: YOU MUST EMAIL THEM A COPY OF THE TRANSCRIPT ASAP (only if you were the only one appearing in the chat)
We found a number of chats like these and we cant be sure the client went back in to view their sessions As a courtesy- please send them copies with an apology that the room may have failed
***********************************************If you have forgotten what the protocol for emailing is:
1) always place this message at the BOTTOM of your email to the client (new or replies):
"PLEASE REMEMBER TO REMOVE MY ORIG. MESSAGE & THE SUBJECT BEFORE REPLYING BACK TO ME"
2) ALWAYS REMOVE THEIR ORIG. MESSAGE/SUBJECT BEFORE REPLYING BACK TO THE CLIENT
3) TRY TO NEVER TYPE THESE WORDS/NUMBERS/SYMBOLS TO YOUR CLIENTS:
"email(s)" {use the word message instead}
"contact"
"contact me"
any/all numbers (if you can avoid them)
@ sign
Try to strip out any session # that appears in any email you send
The above rules apply to ALL correspondence sent to/from clients- incl. E-readings
About mass emailings to clients:
do NOT select 'ALL clients' when sending emails out- i never gave anyone permission to do so WSe put that tool in place for the future- not for use now- we will be considered SPAMMERS if we send out emails to all our clients at the same time a while back- 3 of you used this feature in the same day- which equaled over 700 emails!!!!! NOT GOOD! & HUGE MESS!
if you want to "advertise" yourself via our email system- that's fine- but no more than 15 emails per 24hr period per Reader
******************************************If you receive notice of a PENDING e-reading order Please do NOT start working on the order until the status changes to ACTIVE PENDING means we are waiting for payment from the client However- sometimes the client paid using PayPal but the status does not change due to script errors from PayPal-- In cases like this- we will let you know when its ok to start on the reading Any Qs- ask Jayson
If you have a failed chat or you get one of those "____Aborted chat with___" emails and then you ALSO receive an NRR form from the client you must then: ALWAYS CHECK YOUR BALANCE FOR THAT CLIENT SESSION to see if you got paid for the failed/Aborted session or not DO NOT ADD TIME BACK TO ANY CLIENT IF YOU DEFINITELY DID NOT GET PAID FOR THEIR FAILED SESSION
Even if you do not get an NRR from the client but you got an ABORT email- you should check your balance and if you got paid- use the HONOR SYSTEM to give back the time to the client
Please do NOT ask clients you have recently read for- for their name/dob Keep a list handy of your clients so you won't forget who is new and who is not Asking them repeatedly every time they come into your room- wastes their time and yours Of course, if you feel something is “amiss” you need to verify its whom you think it is! When asking for their name- do NOT say “can i have your name” you must ask specifically for their FIRST NAME & DOB ONLY Otherwise they have been giving some of you their last names We do not allow that
ALSO!- if a "repeater" to you says- Im "____" & that is NOT the person you expected, know, or chatted with before under the username they entered with - then BAN THEM!
You have to bend the rules sometimes= Please do not rush to ban some Asian clients who have their REAL name appear in the info window as Hiasang or MyLing or Ho chi Min or whatever! but then tell you their name is Mary or Kathy or John MANY Asians Americanize their names, or choose English names when they migrate to Western countries.
The key to determining if the person is the credit card holder or not- is to ask them who is the person appearing on the credit card? and then ask them who is ____ (the English name they have told you)- you then have to decide whether to continue or ban them
Im sure most will answer that they also use that name (Americanized one) Please use the StandBy button while asking them for this info- but as always- WATCH IT & make certain its off when you turn it off! Any Qs- email me
When chatting with your clients- Im sure most of you have noticed the message in red that states /client has 1 minute remaining/ When you see that message and the client does NOT add more time to the chat:
PLEASE DO NOT CONTINUE CHATTING WHEN THE TIMER HITS ZERO!!
YOU MUST END THE CHAT WHEN THAT REMAINING MINUTE IS UP! UNLESS YOU SEE THAT THE CLIENT HAS ADDED TIME - BY BUYING MORE OR PULLING TIME FROM THEIR ACCOUNT
SOME OF YOU HAVE BEEN GOING WAY PAST THE LAST MINUTE MARK! WE CAN NOT PAY YOU FOR ERRONEOUS TIME IF YOU IGNORE THE 1 MINUTE REMAINING MARK! As far as I know- the current chat system does not end automatically- but the new one will! Any Qs: email me
Again many of you are not closing out your rooms properly or checking your status I keep finding readers stuck on break or with rooms left open! This is due to puter freeze on the refresh of the rooms (rooms refresh themselves every 45sec- they get stuck sometimes)
RULE REMINDER:
PLEASE, PLEASE- check your status often by looking at our home page (psychic-contact.com) VIA ANOTHER BROWSER Checking your status via the chat monitor window is NOT the proper way to verify your status
WHEN YOU PLAN ON BEING LOGGED OFF FOR ANY PERIOD OF TIME- YOU MUST CHECK YOUR ROOM STATUS FROM A FRESH BROWSER!
Please pay extra attention whenever any client Buys More Time- especially CA clients- ask them how much they purchased on the BMT &-- If the timer doubles up== End Session after telling the client to come back in... Check the timer when they return- the newly purchased time should be showing there
When you are logged onto PSYCON- you must also be logged onto Skype, so that I or our Devs can get a hold of you when necessary-- even if you are chatting w/a client Do not log off of Skype when you get a client In many cases the reason i need to talk to you might be about the client you are chatting with.
RE: INVOICING
Some of you are saying that the auto-invoices* being generated at the end of each pay period are not correct (* see below #19 on how the new auto-invoicing works) Please remember- its each of your responsibility to keep full tabs (on paper or at least saved on your puter) for all your sessions/orders you do Remember to deduct all ADD LOST TIME sessions- BANNED CLIENT SESSIONS- FAILED SESSIONS & ALL HONOR TIME you give back Remember to toggle USA or CA orders when checking your balances- then add together
1) end of pay period: automated PROPOSED invoices get generated- IGNORE THE “PROPOSED” notification email
2) We then go in and remove any 0.00 pay sessions from history and deduct any HONOR SYSTEM sessions that got missed by any Readers (this is where your PROPOSED INVOICE will have a different total than the final one)
3) then after i go thru all readers pay/sessions- I force another final auto-invoice to all readers which has the final total owed= "ACTUAL" This is the one you need to go by
Eventually the invoicing system will be fully automated
How the Readers are responsible for them:
If a client or their bank puts in for chargebacks and only one reader read for that client 100%= then that reader should pay the site back for the amount they earned,So in those cases where more than 1 Reader read for a C.B. client- then ALL Readers who read for the client get pay deducted, Let me explain some things We have one of the most secure and stringent security systems in place My merchant accounts have told me so...
Most other sites like ours get hundreds of chargebacks each MONTH! we are nowhere need that point! And due to our stringent security and policies- we hopefully keep the excellent track record going! To those of you who work elsewhere and don't get paid for weeks at a time (I've heard 6 is average)- its because the company is "holding your money" to cover chargebacks!
I would never do it like that- But chargebacks can occur for lots of reasons and most have very little to do with our warning system failing or readers making errors about GBs or other types of clients who should not be read for at all- The system can not, and never will detect clients who,down the road- lie and claim they did not order readings from us. Or other people who actually had their cards stolen and the thief used our services
Or ones like Melissar whose husband shared her credit card (both names were on it) and when they were in the middle of a divorce- he put in for $3500.00 worth of chargebacks thru AMEX Which could not be fought
Or the idiot client who also tried to put in for $4,000.00 in chargebacks because I fired her favorite Reader 5 yrs ago- AMEX gave her 350.00 and told her to drop it & take a hike!!
We have NO control or way of knowing when situations like these are going to occur! FYI -- lately we have very few chargebacks and i have not taken Reader’s pay back on some of the ones we did receive- mainly because the amounts were under $100.00
NOTE! Refunds are NOT chargebacks!!!
They are 2 different scenarios!
Refunds are when a client asks for money back from me directly- usually because they are unhappy for some reason with our services or with a reader.. In MOST cases I work it out with them for time back instead PLUS the NRR system has helped curtail both refunds and chargebacks recently We have not had any large refund requests on fully completed orders since Jan of \'09 !!! One of you suggested that we limit refunds
WE DO!
Any client asking for one is given the option for time back on full orders If they ask more than 2x (refusing time back) we usually BAN THEM- unless they order a tremendous amount from us and have a legit reason for asking for a full refund
Let me also remind you that ALL new clients have ordering limits until they are with us for more than 6mos This also curtails high dollar amount chargebacks
However there are, due to this economy certain clients who will lie to get their money back by putting in for chargebacks using bogus reasons- even almost a year later!
THOSE SO CALLED CLIENTS ARE BANNED BY US IMMEDIATELY!
But as stated above- we have no control over actual charegebacks, when they occur, how much they can be for, or who initiated them! Hence I can not make rules to clients about them
IN FACT! some chargebacks are initiated by the card holders bank directly- without the cardholder even knowing it! Some banks do not allow internet transactions over a certain amount from their card holder clients (our customers) & they then contact my merchant accounts (i have 2) and force chargebacks on us
When this happens- we usually call the client and ask them to kindly repay us back by money order, western union or check Some agree, some do not those who do not agree get banned
Some of you have asked pertinent and good Qs about the chargeback situation Below are some Q&As regarding it all But first a history rehash:.. Some years back all the Readers at that time voted to have everyone share in ALL chargebacks and refunds (where the reader got paid and money got returned to the client or holder of the credit card) Some of you may remember this vote-- Everyone wanted it this way rather than have individual readers pay for entire amounts that got returned by the site But I NEVER enforced it- but now i have to, due to the increase in recent CBs But do remember the new change I mentioned above when its only 1 Reader responsible for a client's chargebacks/refunds With that said...
We use PayPal or Payoneer only NO wire transfers NO checks! Pay is usually every 2 weeks on USA orders 1x a month on CAD orders NO ADVANCES REQUESTS AT ALL! IF YOU EARNED LESS THAN $100 FOR A PAY PERIOD (USA orders) we hold it back until the next pay period For CAD pay - its 50.00
Dear Readers,
We NEED articles and lots of them. We Pay for them! Skype me to discuss this 1. We need psychic related articles. As many as you can do. These will be posted at Psychic Contact, on your RASP site and perhaps on facebook. 2. I need non-psychic related articles a.s.a.p. as well. These are for I'm Your Answer (advice site). I need these to start advertising and creating content for the site.
Any questions - email me.
Jayson